It seems to me that HR's work is generally very individual work. Especially in the IT area. Developers here are capricious people with their own requests, that you should address to if you want to find a good one, because the market of IT talents is overheated, this is the candidate's market, not the job market. Good candidates are picked up in hours. Therefore, the main value for me, that the agency's recruiters are able to solve the issues individually, according to a person and a situation.
It's important for us not to turn into a corporation, where the hiring process took weeks, with five plus interviews, with many approvals from finance, accounting, lawyers, security and so on. We work in an agile style: if the candidate is good, and we want him, we hire quickly. If there are some doubts, ok, we give a test task to the candidate.
What else have always been pluses:
Firstly, a short personal communication. We solved 99% of communication through Telegram messenger.
I think I was very lucky that I worked with Tanya Akwa. Perhaps such a relationship would not have worked out with someone else. Tanya is an exceptionally empathetic person, and operationally efficient.
I remember that a couple of times we got into unpleasant situations (a person accepted an offer, and then refused it, or it was necessary to bargain at the stage of the offer, when the candidate was interesting to us, but we had to agree on the money), but we always found a way out of that that worked out best for everyone.
Secondly, I often did not have enough time to give feedback on time, to make an offer on time. And in such cases Hi, Rockits! acted as internal assistants who coordinated my work: they said, 'This one is waiting for an offer, this one needs to be given feedback, this one should not be missed, because he has three offers and time goes on for hours, not days'. So I could focus on what's important. I really appreciate this.